SUMMARY

Our company offers a clear and fair policy for cancellations and refunds, providing guidelines for customers to follow when requesting a cancellation or refund for our services.

CANCELLATION POLICY:

Subject to certain conditions and potential fees

• Customers may request to cancel services by contacting our customer support team.
• Cancellation requests received before 24 hours of the scheduled service will be eligible for a full refund.
• Cancellation requests received within 3 days of the scheduled service may be subject to a cancellation fee.
• In case of cancellation due to unforeseen circumstances or force majeure events, we will review each case individually and determine the appropriate refund or credit.

REFUND POLICY

Subject to applicable terms and conditions and potential processing fees, Refunds for our services will be processed upon receiving valid refund requests.

• Refund requests must be submitted in writing to our customer support team.
• Refunds will be processed within 7 business days of receiving a valid refund request.
• Refunds will be issued using the original payment method.
• Refunds may not be provided for services already delivered or completed.
• Depending on the circumstances, refunds may be subject to a processing fee or deduction of any nonrecoverable expenses incurred by our company.

Exceptions

Specific services may have their own unique cancellation and refund policies

• The following services may have specific cancellation and refund policies due to their nature, Development Services, Cyber Security Services, and Load Testing Services.
• If the transaction suspects as a fraudulent, we have have right to refuse/cancel the refund.

Changes to Services:

We retain the right to make alterations to our services, such as updates to pricing, features, or availability.

• We reserve the right to make changes or modifications to our services, including pricing, features, and availability, without prior notice.
• In the event of a significant change to a service, we will provide customers with options for cancellations or refunds, as applicable.

Contact Information:

For any inquiries or requests regarding cancellations or refunds, please reach out to our customer support team.

• Customer Can reach us at support@dultr.com for cancellation or refund requests.
• The cancellation or refund requests will process only on business day and operating hours.